- Shop-N-Scrap (SNS) guarantees all products to be original and genuine new products from the respective manufacturers.
- It is your responsibility to research if the product will meet your needs, before you buy it from us.
- It is your responsibility to download and install the latest software version for your machines (as applicable). Do not do a firmware update yourself - if the manufacturer suggests such an update, ensure you have a stable internet connection before attempting it.
- We are happy to refund, repair or replace (where possible) any item which is defective within 6 months of purchase, on condition that a valid receipt is provided, and that the goods have not been deliberately or negligently damaged. The guarantee applies to all goods against manufacturer’s defects and as per respective manufacturer’s warranties.
- We generally do not accept returns if the correct item has been shipped to you.
- Before you return the item(s) to us, email us to state the problem. Most problems can be resolved directly through the manufacturer's website (we will email the links to the respective manufacturer's Troubleshooting guides). If the manufacturer is unable to rectify by email/telephone, only then will we request the history of troubleshooting attempts, and ask you to return the item to us.
- You will be responsible for shipping costs to return the item(s) to us (in RSA).
- We require a reasonable time to assess the product for defects.
- If found to be a manufacturer’s defect, SNS will ship the repaired product back to the customer free of charge (within RSA only).
- Customers must use the products within the limits and purpose for which the product was intended.
- If the item is out of warranty or other servicing is required, a free quotation will be provided before any repairs are undertaken.
- For paid orders (but not yet shipped), we reserve the right to charge an admin fee (minimum R30), and re-stocking fee (approx 20% of the item value).
- We suggest you rather use the credit towards a future purchase.