Silhouette

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We suggest you use the Silhouette troubleshooting guide at the top right of their website. 
Www.silhouetteamerica.com

For additional tutorials or troubleshooting, please visit:

Blog - http://blog.silhouetteamerica.com/

FAQ - http://www.silhouetteamerica.com/faq

Vimeo - https://vimeo.com/silhouetteinc

YouTube - https://www.youtube.com/user/SilhouetteAmericaInc

 

For immediate support during USA business hours (M - F, 8a - 5p MT)
please visit www.silhouetteamerica.com/contact and select Chat

SA time approx. 2pm to 10pm

 Another source of great help is www.silhouetteschoolblog.com

Blade compatibility chart https://www.silhouetteamerica.com/tool-compatibility

Once you have a resolution, please let us know, and keep all proofs of correspondence for a possible claim.